Something not working, or a question the app did not answer? Email dayglean@sanutions.com. Dayglean is made by one person, so the reply comes from the person who wrote the code, usually within two working days.
Before you write in
The app has a Help section in Settings that answers most of what comes up. If you are reporting a bug, these three things get it fixed much faster: your iPhone or iPad model, the iOS version you are on, and what you did just before it went wrong.
Common questions
My Pattern Drop has not arrived
A Pattern Drop needs at least five moments to read. It looks at the recent period first, and when that has been too quiet it reads your five most recent moments instead. It also needs the cloud analysis consent to have been accepted in Settings, and a working connection. On the free version you get one Pattern Drop each calendar month, and a new one becomes available at the start of the next month.
I paid, but the paid features are still locked
Open Settings inside Dayglean and tap Restore purchases. This asks Apple for your receipt again, and is the fix in almost every case, particularly after installing on a new device. If it does not work, check that the device is signed in to the same Apple Account that made the purchase.
How do I cancel?
Open the Settings app on your device, tap your name at the top, then Subscriptions, then Dayglean. Cancelling there stops the renewal and you keep the paid features until the period you already paid for runs out. Deleting the app does not cancel a subscription.
Can I get my journal out of the app?
Yes, on any plan. Settings has an export that turns your whole journal, photos included, into a PDF whenever you want it, and Books binds a season of it into something you can read straight through. Your writing is yours, and it was never meant to be trapped in here.
What do I actually pay for?
Dayglean+ is the Pattern Drop side of the app: a read every week instead of once a month, follow-up questions about it, Hear back with no weekly cap, the signal cards on Patterns, the two week experiment, and the letter about your year, plus recording new video moments and making new books. A video you already recorded and a book you already made stay yours to watch, read and share with or without it. Everything else is free and stays free, including voice, search, the calendar, the recap, PDF export and every accent, paper and app icon. Your free run of Dayglean+ starts when you save your first moment and lasts until your second Pattern Drop lands or 21 days pass, whichever comes first.
Does Dayglean put my moods in Apple Health?
Only if you ask it to. Settings, Apple Health, State of Mind has two separate switches, both off to begin with: one shows the State of Mind entries already in Health on your Timeline, the other writes each new moment to Health as a mood and the tags Health has a word for, never your words and never your photos. Nothing already written is backfilled, and one button removes everything Dayglean added.
Will I lose everything if I change phones?
Dayglean keeps a backup copy in your own iCloud, and can sync between your devices if you turn that on in Settings. Sign in to the same Apple Account on the new device and your moments come back. Exporting before a big change is still a sensible habit.
Is my journal private?
Yes. There is no account and no copy of your journal on our side. Three features can send anything out, each behind its own consent screen: the Pattern Drop, Hear back, and the once a year letter. Nothing they send is stored or used for training, and photos and videos are never sent anywhere by Dayglean. The Privacy Policy spells out every case, field by field.
Dayglean said something wrong about my week
With Dayglean+, tap the thumbs down on the Pattern Drop and it asks for a different read on the same week right away, no waiting for next week. That runs up to twice a day, at least three hours apart, so the second read has new moments to work from rather than rerolling the same ones. On the free plan the read on screen is your one read for the month, so the thumbs down offers Dayglean+ instead. It is a self reflection tool, not an authority on your life, and it is allowed to be wrong.
Still stuck
Email dayglean@sanutions.com with what you are seeing. Screenshots help. Nothing is too small to write in about.
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